Frequently Asked Questions
Everything you need to know about your HyperX gear and orders.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. Processing times may take an additional 24-48 hours before the carrier receives the package.
How do I initiate a return for my product?
We offer a 30-day money-back guarantee. To start a return, visit our online Returns Portal with your order number and email address to receive a prepaid shipping label.
Do HyperX products come with a warranty?
Yes, most HyperX products carry a 2-year manufacturer's warranty covering defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options via Klarna or Affirm.
Are HyperX headsets compatible with all gaming consoles?
Most of our wired headsets use a 3.5mm jack compatible with PC, PS5, Xbox Series X|S, and Switch. For wireless models, please check the specific product page for console-specific compatibility.
How can I track my package after it ships?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the carrier's tracking portal.