Returns & Exchanges

At HyperX, we stand by the quality of our gaming gear and offer a 30-day money-back guarantee for all products purchased through our official store. If you are not completely satisfied with your high-performance peripherals, we provide a streamlined process for returns and hardware exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

• 2.
  Print Shipping Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.

• 3.
  Pack and Ship

  Securely pack your gear in its original packaging with all included accessories and drop the package off at any authorized carrier location.

• 4.
  Receive Refund

  After our warehouse inspects the returned hardware, your refund will be processed back to your original payment method within 7-10 business days.